At Qiora, we strive to ensure you are delighted with your crystal pieces. Please review our Return & Exchange Policy carefully before making a purchase. All orders are final upon confirmation.

1. Damaged or Defective Items (3-Day Notice Requirement)

Immediate Reporting Required: If you receive a parcel with damaged, defective, or incorrect items, you must notify us within three (3) calendar days after receiving your item (based on courier delivery confirmation).

Late Claims: Any claims made after this 3-day window will not be entertained, and Qiora reserves the right to reject any requests for assistance or store credit beyond this timeframe.

2. General Policy & In-Store Visits

No Cash Refunds: We strictly do not offer cash refunds under any circumstances. Approved returns will be issued in the form of Store Credit only.
In-Person Processing: Customers are welcome to visit our office for any returns or resizing services.

Shipping Fees: If you choose to send your item to our office via courier, all two-way shipping costs must be fully borne by the customer. Qiora is not responsible for any lost, damaged, or unpaid parcels during transit.

3. Delivery & Duties Non-Refundable Conditions

Refused Deliveries & Custom Fees: Store credit will not be provided if a shipment is returned due to unpaid destination taxes/duties or a refused delivery by the recipient. It is the buyer’s sole responsibility to settle all local taxes and ensure successful parcel acceptance.

Change of Mind & Transit Delays: We do not accept returns or provide store credit for change of mind, personal preference shifts, or shipping delays caused by third-party logistics.

4. Eligibility Criteria for Returns

To request store credit within three (3) calendar days after receiving your item, the product must satisfy all of the following conditions:

Original Condition: The item must be unused, unworn, and returned in its original packaging with all attached price tags and valid proof of purchase.

Unmodified Crystal Strands: The product must not have been resized, modified, or altered (including adding or removing crystal beads).

No Customizations: Custom-made or personalized orders are strictly non-returnable.

No Third-Party Repairs: The item must not have been serviced, resized, or repaired by any external jeweler or third party other than Qiora.

5. Bracelet Sizing & Complementary Resizing

Accurate Wrist Sizing: All online orders are crafted according to the exact wrist size provided at checkout. Please measure your actual wrist circumference rather than standard bracelet measurements.

Complimentary Resizing Service: If your bracelet does not fit comfortably, we offer a one-time complimentary resizing service.

You may visit our office in person for on-the-spot resizing.

Alternatively, you may send the item back to our office via courier. All round-trip delivery charges will be covered by the client.

6. Rights Reserved

Qiora reserves the right to reject any return requests that fail to meet these guidelines or show signs of unauthorized tampering. Items sent back that are ineligible for return will not be returned to the sender and will forfeit any entitlement to store credit.